Website
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Q.
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How do I log in for the first time?
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A.
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Look for the "Login Box" on the upper left of the website or click here. Next, enter your last name and member number in the fields on the registration page, and then you will be asked to create a new username and password that will be used for everything on the website going forward.
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Q.
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I used to post on the old message boards, but when I try entering my old username and password it won't let me in. Am I doing something wrong?
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A.
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Thank you for this question. Your old board log in information does not work for the new website and you will need to re-register. To be able to log into the new website the first time to look for the "Login Box" on the upper left of the website or click here. Next, enter your last name and member number in the fields on the registration page, and then you will be asked to create a new username and password that will be used for everything on the website going forward.
We encourage you to use the same usernames you are using now on these forums, because after all, you've spent years building your online identity. The new site will allow you to have everything synchronized to one account, no longer will you log on to the website using your name and member number, then have to enter a username and password to log on to the forums.
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Q.
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I don't remember my member number. Can you help me?
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A.
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If you do not have access your member number, please click here to retrieve it. Your member number can also be found on your North American Fisherman magazine label just above your address (example: MBR 01234567)
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Q.
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I registered with the website, but I don't remember my username and password. Can you help me?
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A.
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Please click on "Forgot User Info?" in the upper right corner of the website. Fill in your last name and email address, and an email will be sent to you with your username and a new auto-generated password.
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Q.
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Do I have to be a Club Member to post on the message boards and use the rest of the website?
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A.
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No you do not have to be a club member to post on the message boards and to comment on features and products. Become a Registered Guest. Certain areas of the site such as the Contests and Member Store are accessible only to Club Members, but there is still plenty of the website for our registered guests to enjoy.
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Q.
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I put my username and password in the log-in boxes and got an Authentication Failed.
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A.
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You may have mis-typed your information. Please try it again. If you receive the notice again, you may have forgotten your user information. To retrieve it please click on "Forgot User Info?" in the upper right corner of the website. Fill in your last name and email address, and an email will be sent to you with your username and a new auto-generated password.
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Q.
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How do I change my password?
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A.
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You can always change your password by clicking on the “Change password” link located on the upper left-hand corner of the website.
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Q.
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How do I add an avatar?
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A.
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Go to the top left-hand corner of the website and click on "My Account." Once on the My Account page click on the "Edit" button. There is a field to enter a url for your avatar and there is also a field to enter your forum signature.
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Dues Notice
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Q.
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Why have I received a dues notice when my membership is still valid?
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A.
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We don't want you to miss a single issue of the Club magazine! Members often tell us they appreciate being reminded in advance because they forget to renew, or just procrastinate. And our magazine production schedules mean we're always working ahead, so quite frankly, we appreciate knowing in advance if you're going to renew. So to ensure you don't miss a single issue, we start sending out reminders several months in advance of your actual expiration. (Remember, your membership started the day we received your order, whether you paid at the time or we sent you an invoice.) If you're not ready to renew and take advantage of the special early offer we make, just disregard the notice. But don't worry -- we know you still have some time left on your current membership term when we send your first notice out!
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Q.
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How do I renew my membership?
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A.
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To renew your membership, please call us at (Club toll-free phone number) and one of our Member Services Representatives can assist you by taking a check or credit card payment without any additional charges added. You can call us between 7:30am and 6:00pm CST, Monday through Friday to renew your membership. 1-800-843-6232
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Q.
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Where do I send in my dues payment?
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A.
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If you would rather send in a payment rather than calling us, our address to mail in a payment is listed below. When submitting payment through the mail, please make sure you write your member number on the check or money order.
North American Fishing Club Member Services
P.O. Box 3403
Minnetonka MN, 55343-2103
FAX: (952) 988-7499
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Billing
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Q.
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I have already returned this book/video, why have I received another bill for this item?
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A.
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If you have received the bill within 21 business days from the time you sent the item back, please disregard the notice. It can take up to this amount of time for us to receive the item back and process it as a return.
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Q.
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I have already sent in payment, why have I received another bill?
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A.
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If you have received the bill within 21 days from the time you sent your payment, please disregard the notice. It can take up to this amount of time for us to process the information and update your record.
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Membership Expiration
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Q.
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When does my membership expire?
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A.
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Your expiration date can be found on your validation sticker.
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Magazine
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Q.
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How many issues of North American Fisherman magazine are published each year?
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A.
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There are 7 issues sent out per year. Please allow until the 15th of the first month listed for each issue to recieve the magazine. The schedule for the magazines are: December/January, February, March, April, May/June, July/August/September, and October/November.
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Q.
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How do I contact the Editors?
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A.
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Send questions or comments about articles in North American Fisherman magazine to editors@fishingclub.com
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Field Test Program
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Q.
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How do I participate in the Field Test Program?
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A.
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To enroll in the Field Test Program, you must complete and submit a Field Test Profile form. Submitting this form tells us that you are interested in taking part in the program and it gives us the information we need to select a product that you are able to test. You can submit a Profile form through the Club Web site or you can request a hard copy from Member Services.
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Q.
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I have been a member for a long time, why haven’t I received a product?
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A.
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In most cases, the wait to receive a test product is under 6 months. Have you submitted a Field Test Profile? You can submit one through the Club Web site or you can request a hard copy from Member Services.
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Q.
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Do Life Members get special privileges when it comes to testing products?
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A.
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All members are intermixed in the tester list and are selected on a first-come, first-served basis. In some cases we do specially select Life Members, but only at a manufacturers request.
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Q.
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How long does it take to get a product to test?
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A.
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Due to the popularity of the Field Test program and because it is necessary to match each member to the manufacturer’s tester selection criteria, it generally takes 6 months to receive a product. Normally, we limit testers to 1 product every 12 months.
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Q.
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Once I am in the Field Testing Program, am I in it until my membership expires?
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A.
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No, after each test you need to complete a new Field Test Profile. This ensures that the Club has up-to-date information for selecting testers and that we only send test products to members who are interested in remaining in the program.
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